Shipping & Returns Policy

Processing Time

All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or holidays.
In case of high order volume, shipments may be delayed by a few days. If there is a significant delay, we will contact you via email.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery times:

  • Standard Shipping: 5–10 business days

  • Express Shipping: 2–5 business days

  • International Shipping: 7–21 business days

Please note that delivery delays can occasionally occur due to customs, weather, or carrier issues.

Shipment Confirmation & Tracking

Once your order has shipped, you will receive a shipment confirmation email containing your tracking number. Tracking information will be active within 24 hours.

Customs, Duties, and Taxes

We are not responsible for any customs fees, import taxes, or duties applied to your order. All charges imposed during or after shipping are the customer’s responsibility.

Damaged or Lost Packages

We are not liable for products damaged or lost during shipping. If your package is damaged, please contact the shipping carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.

Returns

We accept returns within 30 days of purchase. Items must be unused, in their original condition, and in original packaging.
Certain items such as perishable goods, personal care items, or customized/personalized products are not eligible for return.

Refunds

Once your return is received and inspected, you will be notified via email. If approved, your refund will be processed to your original method of payment within 5–10 business days.
Shipping costs are non-refundable.

Exchanges

We only replace items that are defective or damaged. If you need an exchange, contact us with your order number and details of the issue.

Return Shipping

Customers are responsible for paying return shipping costs. If we sent the wrong or defective item, we will cover the return shipping fee.

Late or Missing Refunds

If you haven’t received your refund after 10 business days, check your bank account again. Then contact your credit card company or bank. If the issue persists, please contact us.